Terms & Conditions

Please read the following booking terms and conditions before reserving your Hjørundfjord Scenic Cruise experience.

1. General Information

These Terms & Conditions apply to direct bookings for Hjørundfjord Scenic Cruise, operated by Fjord Guiding AS in Ålesund, Norway.

By completing a reservation, guests accept the applicable booking terms presented at the time of purchase.

Bookings made through third-party platforms may also be subject to the terms of those providers.

2. About the Experience

Hjørundfjord Scenic Cruise is a sightseeing boat excursion departing from Ålesund.

The scheduled experience lasts approximately 3 hours and 15 minutes and includes a scenic journey through Hjørundfjord and Norangsfjord towards Øye before returning to Ålesund.

This is a continuous sightseeing cruise. There is no scheduled disembarkation at Øye.

The vessel is hybrid-electric and is planned to operate on fully electric propulsion in the innermost part of the fjord, subject to operational and safety requirements.

3. Bookings and Payment

Reservations can be made through our official website and authorised booking partners.

Prices and availability are displayed during the booking process. Payment must be completed according to the conditions shown at checkout.

A booking is confirmed when the booking provider issues a confirmation.

Guests are responsible for checking their booking details and contacting us promptly if any information is incorrect.

4. Meeting Point and Arrival

The departure location is:

Guests must arrive in time for check-in and boarding. Late arrival may result in missing the departure.

Missed departures caused by late arrival are generally non-refundable.

5. Cancellation by the Guest

The following cancellation policy applies to direct individual bookings:

Cancellation requests should be submitted through the original booking channel or directly to Fjord Guiding AS where applicable.

6. Cancelled Cruise Ship Port Calls

If your cruise ship cancels its scheduled port call to Ålesund and you are therefore unable to participate, Fjord Guiding AS offers an 80% refund of the affected booking under its missed-port policy.

Guests must contact us with their booking details and documentation confirming the cancelled port call.

This policy applies to cancelled port calls, not automatically to delays or other itinerary changes.

Bookings made through third-party providers may require refunds to be processed by the original booking platform.

7. Cancellation or Changes by the Operator

Safety is our highest priority.

Fjord Guiding AS may cancel, postpone or modify a departure when necessary because of weather, sea conditions, technical circumstances, operational restrictions or other safety-related factors.

If Fjord Guiding AS cancels a departure and cannot provide the booked experience, guests will be offered an appropriate alternative or a refund in accordance with applicable law and the booking agreement.

The sailing route, timing and use of propulsion modes may be adjusted when required for safe operation.

8. Weather Conditions

The cruise normally operates in varying Norwegian weather conditions.

Guests should dress appropriately for the season, particularly when using outdoor viewing areas.

The captain is responsible for decisions concerning navigation, safety and the operation of the vessel.

9. Cruise Ship Passengers

Guests arriving in Ålesund by cruise ship are responsible for checking that the excursion fits within their ship's port schedule.

Please allow sufficient time to return to your ship before its published all-aboard time.

Fjord Guiding AS cannot guarantee compatibility with every cruise ship itinerary.

10. Accessibility and Special Requirements

The vessel is designed to accommodate passengers with reduced mobility and families with strollers.

Guests with specific accessibility needs should contact Fjord Guiding AS before booking so that suitable arrangements and available facilities can be confirmed.

11. Children and Safety

Children must be supervised by a responsible adult throughout the experience.

All passengers must follow the captain's and crew's safety instructions.

The crew may restrict access to certain areas or activities when necessary for safety.

12. Onboard Services

The vessel offers comfortable indoor seating, panoramic viewing areas and an onboard kiosk.

Food, drinks and other onboard purchases are not included in the ticket price unless expressly stated in the booking.

Onboard facilities and services may be subject to operational availability.

13. Personal Belongings

Guests are responsible for taking reasonable care of their personal belongings.

Any responsibility for loss, damage or injury will be determined in accordance with applicable Norwegian law. Nothing in these terms limits rights or liabilities that cannot legally be excluded.

14. Complaints and Customer Service

If you experience a problem during your cruise, please inform the crew as soon as possible so we have an opportunity to assist.

For enquiries after the excursion, please contact Fjord Guiding AS.

Please include your booking reference and a description of your enquiry.

15. Applicable Law

These terms are governed by Norwegian law, without limiting any mandatory consumer rights that apply to your booking.

16. Contact Information